Refund policy

RETURN ELIGIBILITY

Because hair is a sealed, single-use personal-care product, eligibility depends on the item's condition and packaging — not simply on time since delivery.

To be eligible for a return or exchange, an item must be:

Unopened, with the manufacturer's seal and packaging intact;
Unworn, uninstalled, and not removed from its protective wrapping;
Free of any cutting, coloring, bleaching, dyeing, washing, or other chemical or physical alteration; and
Requested within 14 days of the delivery date.

Once a bundle, closure, frontal, or wig has been unsealed, installed, or altered in any way, it can no longer be resold and is not eligible for return or exchange, except where the item is defective as described below.

MADE-TO-ORDER WIGS

Many Laressa Raine wigs are individually crafted after an order is placed. Because these pieces are custom-built to your order, made-to-order wigs are final sale once production has begun, except for manufacturing defects reported as described under Quality & Defect Claims below.

QUALITY & DEFECT CLAIMS

If you believe an item arrived defective, contact us within 7 days of delivery at support@laressaraine.com with your order number and photos of the item and packaging so we can evaluate the claim.

The following are considered normal characteristics of natural, raw hair and are not treated as defects on their own:

Some variation in strand length within a bundle, closure, or frontal;
Natural texture or sheen variation between individual bundles.

Hair that has been bleached, dyed, or otherwise chemically processed after delivery cannot reliably be evaluated for shedding or quality against manufacturing standards, and we treat resulting shedding claims as inconclusive. We recommend consulting a stylist before color-processing your hair, and processing a small test section first.

Approved defect claims are eligible for a replacement, store credit, or refund at our discretion, and we cover return shipping for confirmed defects.

RETURNS PROCESS

Once your return or exchange request is submitted it will be reviewed against the eligibility criteria above. After approval, you will receive a follow-up email with instructions for returning the item.

Upon receiving your returned item, we will inspect it to confirm it meets the eligibility criteria above. If the packaging has been opened, the hair has been altered, or signs of installation or wear are present, we reserve the right to deny the return.

Once we've determined your item is eligible, you will be emailed our decision. Please allow up to 7 business days for your return to be processed and finalized. Please note it can take additional time for your bank or card issuer to post the refund.

Return shipping fees are the responsibility of the customer, except for confirmed defective items as described above.

FINAL SALE ITEMS

Items purchased on promotion are NOT eligible for return or exchange. They are FINAL SALE. If you used a coupon code or purchased an item on clearance, the item is final sale.

ORDER NOT DELIVERED OR RETURNED TO SENDER

In the event that your order is returned to us as undelivered, a 15% restocking fee will be deducted from your refund. If we issue a refund, it will be minus the restocking fee and original shipping cost.

Please ensure that your shipping address is correct when you place your order.

By completing a purchase with us, you agree to this full Refund Policy.

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