Shipping policy

Complimentary U.S. Shipping

Laressa Raine provides complimentary standard shipping on all eligible orders delivered within the United States. No minimum purchase is required.

At this time, we ship exclusively within the United States and are unable to ship internationally.

Because our pieces are offered at a luxury price point, qualifying shipments may require a signature upon delivery. Please ensure that someone is available to receive your package.

Made-to-Order Wigs

Many Laressa Raine wigs are individually crafted after an order is placed. Unless otherwise stated on the product page, please allow approximately 10–14 business days for production, quality inspection, and delivery.

This estimated timeframe begins after your payment has been successfully authorized and your order details have been confirmed. Business days exclude weekends and recognized holidays.

If a product requires a different fulfillment timeframe, the estimate shown on its product page will apply.

Weft-Based Products (Bundles, Closures, Frontals)

Because these textures are typically already on hand, most weft-based products are processed within the same 1–2 business days as our Ready-to-Ship merchandise, followed by 2–3 business days transit via UPS 2 or 3 Day Select.

Exception: Burmese curly texture is sourced on a longer timeline and follows the Made-to-Order Wigs schedule above (10–14 business days).

Ready-to-Ship Merchandise

Products identified as Ready to Ship are generally processed within 1–3 business days after payment authorization.

Once shipped, standard U.S. delivery generally takes an additional 2–3 business days via UPS 2 or 3 Day Select, depending on destination and carrier conditions.

Ordering multiple products with different fulfillment timelines may result in separate shipments or the entire order being shipped once all items are ready.

Order Confirmation and Tracking

After placing your order, you will receive an order-confirmation email at the address provided during checkout.

Tracking information will be emailed once your order has completed production and quality inspection and has been transferred to the shipping carrier. A tracking number may be created before the carrier records its first scan, so please allow up to 48 hours for tracking activity to appear.

Delivery Estimates

All production and delivery timeframes are estimates rather than guaranteed arrival dates. Weather conditions, holidays, carrier disruptions, address issues, and other circumstances outside our direct control may cause delays.

If an unexpected delay affects your order before shipment, Laressa Raine will provide an updated estimate whenever possible.

Please place time-sensitive orders well in advance of appointments, installations, travel, weddings, photoshoots, or other scheduled events. We cannot guarantee delivery by a particular date unless that commitment has been provided to you in writing.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your apartment or suite number, city, state, and ZIP code carefully before submitting your order.

If you notice an error, contact Laressa Raine Customer Care as soon as possible. Address changes are not guaranteed after an order enters production or fulfillment. For customer protection, we may be unable to redirect a shipment to an address that differs from the address provided during checkout.

Laressa Raine is not responsible for delays or failed deliveries resulting from incorrect or incomplete customer-provided information. Additional shipping charges may apply if a package must be resent.

Signature Delivery

A signature may be required due to the value of your purchase. The carrier may make additional delivery attempts or hold the package at an authorized location if no one is available to sign.

Once tracking shows that a package is approaching delivery, please follow the carrier's instructions to arrange receipt or pickup. Packages returned because they were unclaimed, refused, or unavailable for signature may require an additional delivery charge before they can be resent.

Delayed, Missing, or Damaged Packages

If tracking has not updated for an extended period or your package appears delayed, please contact Laressa Raine Customer Care. We will assist with reviewing the shipment and, when appropriate, initiating an inquiry with the carrier.

If tracking shows Delivered but you cannot locate the package, please check with members of your household, neighbors, building management, and the carrier's local delivery office. You should then notify us promptly so we can help determine the appropriate next steps.

If your package arrives visibly damaged, photograph the outer packaging before opening it. Retain all packaging materials and contact us within 48 hours of delivery with photographs of the package and merchandise so that we can evaluate the matter and assist with a carrier claim when applicable.

Claims are reviewed individually and remain subject to carrier investigation and verification.

Weekends and Holidays

Orders placed on weekends or recognized holidays begin processing on the following business day. Made-to-order production, customer-service response times, carrier movement, and delivery may also be affected during holidays and periods of unusually high order volume.

Questions About Your Order

If you have questions concerning production, shipping, tracking, or delivery, please contact Laressa Raine Customer Care and include your full name and order number.

Customer Care: support@laressaraine.com